SMS Channel
CallMyWay offers you the SMS Channel that allows you to send short messages to your business contacts through multiple interfaces and at the same time an integrated channel to your Contact Center.
Benefits
Personalized messages
When a company integrates the SMS Channel into its IsMyContact or 360 OmniCanal Contact Center and CRM platform, it will be able to define the text it wishes to send to its target market, and personalize it using information specific to each end customer. This is achieved through integration with the customer's standardized databases.
Extends your company's coverage
By scheduling campaigns on the SMS Channel, you can achieve greater market coverage by uploading a database of contacts to your IsMyContact Contact Center or 360 OmniCanal Contact Center.
Increased Productivity
By scheduling campaigns on the SMS Channel, you can automate processes that previously required more time from your service agents. In addition, you will be able to count on real-time metrics that will indicate the effectiveness achieved.
